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Outlook is crashing whenever I try to open submission email.Asked by tr1n1tyHealth on October 08, 2013 at 09:17 AM
I'm working on setting up my email notifications. I sent myself a test email from the form and it worked great. When I previewed the form and submitted an actual response, it sent the email, but Outlook keeps crashing whenever I try to open it.
I can open the test email just fine, but any actual form notifications keep crashing and won't open.
In my Preferences, I have set the emails to only show the fields that were filled out...
Are you using MAC OS?
Changing your outlook's character encoding should resolve this issue. It should be set to UTF-8.
Please check the following URL for a step by step guide: http://support.microsoft.com/kb/2770017
Hope this helps.
Do get back to us if the issue persists.
Yes, I am. Thanks...I'll try that!
Do try changing the character encoding and that should solve your problem.
I just tried to follow the steps in the link, but there's no option for "preferred encoding."
Which version of outlook are you using?
I'm on 14.1 for 2011. I can open the emails fine on my phone and on the Web version of Outlook, but not on the Desktop version using my Mac.
You should actually see the
When you select Outlook menu >> Preferences >> Composing, you don't get the option to select Preferred encoding for new messages and change the drop down menu to the preferred encoding.
Please check this screenshot:
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This is my Outlook Preferences window for "Composing"...
After making some research in the net for possible causes of this issue I found this microsoft support article that I think is related to your issue, I hope it helps:
I will looking for more information about this issue and will let you know if I find something that can help to resolve it. Please let us know if the article helps or if you need further assistance with this problem.