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    Outlook is crashing whenever I try to open submission email.

    Asked by tr1n1tyHealth on October 08, 2013 at 09:17 AM

    I'm working on setting up my email notifications. I sent myself a test email from the form and it worked great. When I previewed the form and submitted an actual response, it sent the email, but Outlook keeps crashing whenever I try to open it. 

    I can open the test email just fine, but any actual form notifications keep crashing and won't open. 

    In my Preferences, I have set the emails to only show the fields that were filled out...

    Page URL:
    http://form.jotform.us/form/31955521090148

    email email notification Emails email notifications
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    JotForm Support

    Answered by ashwin_d on October 08, 2013 at 09:47 AM

    Hello,

    Are you using MAC OS?

    Changing your outlook's character encoding should resolve this issue. It should be set to UTF-8. 

    Please check the following URL for a step by step guide:  http://support.microsoft.com/kb/2770017

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!

  • Profile Image

    Answered by tr1n1tyHealth on October 08, 2013 at 09:48 AM

    Yes, I am. Thanks...I'll try that! 

  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 08, 2013 at 09:49 AM

    Sure.

    Do try changing the character encoding and that should solve your problem.

    Thank you!

  • Profile Image

    Answered by tr1n1tyHealth on October 08, 2013 at 09:59 AM

    I just tried to follow the steps in the link, but there's no option for "preferred encoding."

     

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    JotForm Support

    Answered by ashwin_d on October 08, 2013 at 10:06 AM

    Which version of outlook are you using?

    Thank you!

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    Answered by tr1n1tyHealth on October 08, 2013 at 10:08 AM

    I'm on 14.1 for 2011. I can open the emails fine on my phone and on the Web version of Outlook, but not on the Desktop version using my Mac. 

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    JotForm Support

    Answered by ashwin_d on October 08, 2013 at 10:42 AM

    You should actually see the 

    When you select Outlook menu >> Preferences >> Composing,  you don't get the option to select Preferred encoding for new messages and change the drop down menu to the preferred encoding.

    Please check this screenshot:

    Is it possible for you to share your "Preferences" window screenshot?

    Please follow these steps to upload images in forum post:

    1. Go to our image repository by click on this url: https://www.jotform.com/help/image_upload.php?naked=true

    2. Click on browse button to select your screenshot image which you want to share.

    3. Click on "Send Image" button

    4. Copy the text from the "Image URL" textbox.

    5. In the forum text area, click on the image icon and paste the image url:

    You will be able to see the image.

    Thank you!

  • Profile Image

    Answered by tr1n1tyHealth on October 08, 2013 at 10:45 AM

    This is my Outlook Preferences window for "Composing"...

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    Answered by EliezerN on October 08, 2013 at 12:11 PM

    After making some research in the net for possible causes of this issue I found this microsoft support article that I think is related to your issue, I hope it helps:

    http://answers.microsoft.com/en-us/mac/forum/macoffice2011-macoutlook/outlook-2011-for-mac-on-os-x-lion-crashes-when/6d5f6f01-948c-4c63-8e67-7896f171c5af

    I will looking for more information about this issue and will let you know if I find something that can help to resolve it. Please let us know if the article helps or if you need further assistance with this problem.

    Thanks