Totally disaster on my form

  • Profile Image
    trimretouch
    Asked on December 15, 2020 at 10:49 AM

    Hello, i launch a landing page with jotform. I checked something like 20 times if everything was okei and then Iaunched.
    After 5 days i discover thanks to a visitor that upload form was not working properly!!
    I lost budget, time and credibility with my visitors!

    You can try the form on https://trimphotoretouchers.co.uk/ecommerce-photo-editing/

    How can i certain that the form will work properly at all without future surprises?

    Thanks.

  • Profile Image
    Patrick_R
    Answered on December 15, 2020 at 11:55 AM

    Hi! I just checked your form and it seems to be working without any issues (screenshot attached for your reference).

    1608051219_5fd8ea139d826_Screenshot from

    This is the only form that you have under your account.

    Q) Are you referring to a form from a different account?
    If yes, then please provide us its URL, we'll check.

    Thank you!

  • Profile Image
    trimretouch
    Answered on December 15, 2020 at 12:10 PM

    Hello Patrick,

    The people wrote to me that doesn't work when they pressed on upload bottom on upload photo widget. Now the form does working because I duplicated the upload section and deleted the old one. Now the point is that also the old one before was working until the bug, how can i be sure that will not be another bug?

  • Profile Image
    Patrick_R
    Answered on December 15, 2020 at 01:24 PM

    Hello! Unfortunately we cannot say anything about this error as we haven't replicated it ourselves.

    In case this issue re-occurs, let us know immediately and also grab the console logs; we'll check.

    Our apologies for the inconvenience this has caused.