Support on free vs paid?

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    JRSC
    Asked on June 14, 2010 at 06:11 PM
    Is there any difference between the support on free vs paid accounts? I've noticed that questions I ask here about bugs and stuff usually get answered with something added to the bug list or what I am tryin to do is possible but there is not enough time to get to it right now. I understand the developers are busy and and have a lot to do and that is exactly how I think support should work on a free account. Forum responses have been very quick and overall I am happy with the level of support on my free account. Once I upgrade to a paid account is support going to be the same or do paid account holders bugs take priority?
  • Profile Image
    aytekin
    Answered on June 15, 2010 at 05:53 AM
    Email support is only available to Premium/Professional accounts but Forum support is open to all users. That's why we encourage free users to use JotForm Support Forum. I think free users should also help other users on the forum so that JotForm Team can focus on improving JotForm and keep providing the same good service.

    Priority on bug fixes depends on number of users who are affected by a bug. If it is an important problem we give it high priority. Only exception is the payment integration bugs. Many people become Premium because they make payment forms. Also, they involve money exchanging hands. That's why payment integration related bugs always take high priority.

    The lowest priority items are the feature suggestions. At this point we are trying to make sure JotForm 3.0 rock solid. So, we keep fixing bugs and leave the feature suggestions for later unless it is asked by too many people.