Issues with Jotform Store

  • Profile Image
    micahp20
    Asked on December 15, 2020 at 02:21 PM

    HI,

    I am having an issue with this online store I created:

    https://form.jotform.com/92544658768980


    Payments are not going through and error messages keep popping up. I had a customer try and place an order totaling $1000 and the store would not accept the payment and a bunch of "jibberish" populated as if the entire webpage and text boxes were encrypted. Please advise how this can be fixed?


    I need the payment to be encrypted, but not the text boxes.


    Thank you,

    Micah

  • Profile Image
    Gaetan
    Answered on December 15, 2020 at 05:38 PM

    Hello,


    Would it be possible for you to provide us with a screenshot so we can have a better representation of what is happening and the error message appearing?


    Here is How to Post Screenshots to Our Support Forum: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum


    Gaetan