Issues with Jotform Store

  • Profile Image
    Asked on December 15, 2020 at 02:21 PM


    I am having an issue with this online store I created:

    Payments are not going through and error messages keep popping up. I had a customer try and place an order totaling $1000 and the store would not accept the payment and a bunch of "jibberish" populated as if the entire webpage and text boxes were encrypted. Please advise how this can be fixed?

    I need the payment to be encrypted, but not the text boxes.

    Thank you,


  • Profile Image
    Answered on December 15, 2020 at 05:38 PM


    Would it be possible for you to provide us with a screenshot so we can have a better representation of what is happening and the error message appearing?

    Here is How to Post Screenshots to Our Support Forum: