I paid $29 to be able access forms and invoice faster using templates, but nothing is working for me

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    mmg_info
    Asked on December 16, 2020 at 04:00 AM

    I paid $29 to be able access forms and invoice faster using templates, but nothing is working for me. I can even change a logo on templates, so what is going on, please put me through or process a refund

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    Jed_C
    Answered on December 16, 2020 at 04:10 AM

    We apologize for the inconvenience.

    May I know what issues are you having when using a template? Do you get any error when cloning a template? Please provide us with more details.

    As for the logo, are you referring to form logo? Can you please send us a screenshot of the issue?

    Guide: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    Looking forward for your response.