I paid $29 to be able access forms and invoice faster using templates, but nothing is working for me

I paid $29 to be able access forms and invoice faster using templates, but nothing is working for me. I can even change a logo on templates, so what is going on, please put me through or process a refund

We apologize for the inconvenience.

May I know what issues are you having when using a template? Do you get any error when cloning a template? Please provide us with more details.

As for the logo, are you referring to form logo? Can you please send us a screenshot of the issue?

Guide: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

Looking forward for your response.