Account limit

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    Emma Jenkins 
    Asked on December 16, 2020 at 04:36 AM

    Hello

    My account has been disabled due to the storage limit. I wanted to download some of my subscriptions but I now cant access my forms. Can you please advise?

    Thanks

    Emma

  • Profile Image
    Gaetan_B
    Answered on December 16, 2020 at 04:55 AM

    Hello,

    Your account is still active, however, the forms have been disabled due to exceeding the storage limit.


    I would recommend you to log in and I would suggest creating a backup copy of your submissions first prior to deleting them.

    Guide: How-to-Download-Form-Submissions-as-Excel-CSV-PDF


    This way you can be within your storage limits and still have a copy of your submissions.


    Let us know if you need any further assistance.