Not receiving emails

  • Profile Image
    rso
    Asked on October 08, 2013 at 02:27 PM

    I'm no longe receiving email alerts on this form.  I always have, but then they just stopped coming last week.  I also don't receive the test email when I try to do the test email.

  • Profile Image
    ardy0689
    Answered on October 08, 2013 at 02:43 PM

    Hello the email address used on the form is not in our bounce list. This should go right away on your inbox.

    I suggest that you add our email addresses to your contact list:

    Noreply@JotForm.com
    Noreply@FormResponse.com

    In addition to that, you should also whitelist our mail server domains:

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

     

    For further info please see our guide on Whitelisting JotMails IP Addresses. Thank you.