What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving emails

    Asked by rso on October 08, 2013 at 02:27 PM

    I'm no longe receiving email alerts on this form.  I always have, but then they just stopped coming last week.  I also don't receive the test email when I try to do the test email.

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    JotForm Support

    Answered by ardy0689 on October 08, 2013 at 02:43 PM

    Hello the email address used on the form is not in our bounce list. This should go right away on your inbox.

    I suggest that you add our email addresses to your contact list:


    In addition to that, you should also whitelist our mail server domains:

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com


    For further info please see our guide on Whitelisting JotMails IP Addresses. Thank you.