How to remove credit card details to transfer jotform account to another user.

I am transferring my JOT form account to another person , I want my credit card details removed from the account

Thank you for reaching support,

You may change the credit card details on your Settings > Billing > Payment Method > Credit Card: https://www.jotform.com/help/330-how-to-change-billing-credit-card

Or may downgrade the account back to free so you re-upgrade using a different card: https://www.jotform.com/help/341-how-to-cancel-a-subscription-and-downgrade-back-to-free

I hope that helps.

Best.

Sorry my credit card details are still in the system as the Default , I downgraded but it won’t happen til July 2021 , the transfer of the account is tomorrow, can u please delete my credit card from the system

Hi there,

Unfortunately, we do not have any information to start with, can you please fill out this information of any transactions made on the card as payment for your subscription?

*Card type: 

*Last 4 digits: 

*Expiration date: 

*Amount charged:

*Date of transaction:

This will help us locate the account where the card is associated with.

Awaiting your response.

Best.

The details you have asked for are ;

Visa

8092

02/23

$345.60

28/07/2020

its logged as default , and cannot be removed

I did check your account and found that you have bronze yearly subscription. To remove your credit card, we will have to cancel your subscription and downgrade your account to free plan. Once your account is downgraded, the credit card will be removed from your billing profile.

Please confirm if you want us to cancel your subscription and downgrade your account to free plan, we will do the needful.

We will wait for your response.

Yes please downgrade and remove the Credit Card from the billing profile

As requested, we have now cancelled your paid subscription with account/username bedsbuckswhc

The credit card information were removed from the Billing profile.

The account is also now downgraded back to FREE plan.

Please let us know if you need further assistance.