How to remove credit card details to transfer jotform account to another user.

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    bedsbuckswhc
    Asked on December 16, 2020 at 11:09 AM

    I am transferring my JOT form account to another person , I want my credit card details removed from the account

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    Kenneth_C
    Answered on December 16, 2020 at 11:55 AM

    Thank you for reaching support,

    You may change the credit card details on your Settings > Billing > Payment Method > Credit Card: https://www.jotform.com/help/330-how-to-change-billing-credit-card

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    Or may downgrade the account back to free so you re-upgrade using a different card: https://www.jotform.com/help/341-how-to-cancel-a-subscription-and-downgrade-back-to-free

    I hope that helps.

    Best.

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    bedsbuckswhc
    Answered on December 16, 2020 at 12:31 PM

    Sorry my credit card details are still in the system as the Default , I downgraded but it won’t happen til July 2021 , the transfer of the account is tomorrow, can u please delete my credit card from the system

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    Kenneth_C
    Answered on December 16, 2020 at 01:45 PM

    Hi there,

    Unfortunately, we do not have any information to start with, can you please fill out this information of any transactions made on the card as payment for your subscription?

    *Card type: 

    *Last 4 digits: 

    *Expiration date: 

    *Amount charged:

    *Date of transaction:

    This will help us locate the account where the card is associated with.

    Awaiting your response.

    Best.

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    Answered on December 17, 2020 at 08:44 AM

    its logged as default , and cannot be removed

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    ashwin_d
    Answered on December 17, 2020 at 09:01 AM

    I did check your account and found that you have bronze yearly subscription. To remove your credit card, we will have to cancel your subscription and downgrade your account to free plan. Once your account is downgraded, the credit card will be removed from your billing profile.

    Please confirm if you want us to cancel your subscription and downgrade your account to free plan, we will do the needful.

    We will wait for your response.

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    Answered on December 17, 2020 at 03:50 PM

    Yes please downgrade and remove the Credit Card from the billing profile

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    jonathan
    Answered on December 17, 2020 at 06:52 PM

    As requested, we have now cancelled your paid subscription with account/username bedsbuckswhc

    The credit card information were removed from the Billing profile.

    The account is also now downgraded back to FREE plan.

    Please let us know if you need further assistance.