What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I updated my email address in my account, but JotForm still forwards notifications to my previous email address. Help?

    Asked by jmbird on October 08, 2013 at 06:05 PM

    I also made sure the email address was the "recipient" for form results.

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    Answered by khrisell on October 08, 2013 at 06:47 PM


    May I ask you, are you using the Test Email button or making an actual submission? Please make an actual submissions with your form to test the notification recepient email,and you should be able to get notification to the right email address. Clicking the "Test Email" button will only send a test notification to the email address associated with your account. We've made it this way to prevent abusive users using this feature for mass mailing or spam purposes.

    Hope this clarifies a bit. Thank you!