Where did my forms go?

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    Asked on December 16, 2020 at 04:00 PM

    We have 2 forms created that we have been using. I just got a message that the forms are "over quota", please explain what that means and how do I fix it? I do not want to have to recreate these forms. We paid for the HIPAA compliance. Do I need to reup that?

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    Answered on December 16, 2020 at 07:45 PM

    If one of the two forms you are referring to is the form you linked, I found out when I checked that it is under an account that is on a free subscription. The username of that account is KarschMarketing. And, that account is on an Overlimit status since it has gone over its Upload Storage Space limit.

    You have the option to free some upload storage space by deleting the submissions that are associated with the uploaded files in your forms. But, just a heads up, manually deleted submissions are no longer recoverable. This is why we always encourage our users to backup their submission and the files uploaded through their form by downloading them first before deleting them.




    Feel free to let us know if you need any further assistance.

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    Answered on December 17, 2020 at 09:55 AM
    Thanks so much for that information!
    We now offer Legal/WC Case referrals through our online portal: Intake
    & Lien

    Available on our website: www.robertkarschmd.com