I need to update the credit card details and want to make a payment for a year, however I cannot see a way of making this payment annually.

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    gnb0264
    Asked on December 17, 2020 at 04:26 AM

    Hi

    I have taken over this account as the previous person has left the company, I need to update the credit card details and want to make a payment for a year, however I cannot see a way of making this payment annually.. It only has an option for a monthly payment. can you tell me how to make an annual payment

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    Gaetan_B
    Answered on December 17, 2020 at 04:32 AM

    Hello,

    You may do so, by downgrading your forms first. Here is the Related Guide on downgrading: https://www.jotform.com/help/341-How-to-Cancel-a-Subscription-and-Downgrade-Back-to-Free

    You may then proceed to upgrade to the yearly plan.


    Should you have any further inquiries, do not hesitate to reply to this thread

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    gnb0264
    Answered on February 24, 2021 at 06:19 AM

    Hi Gaetan,

    Would you be able to confirm if by downgrading and then reapplying for a yearly subscription that this would not lose all of our existing jotforms and submissions?

    I can see we have previously been able to pay yearly, however when the person who set this account up has left the company, we can only now pay monthly, even though it's the same user name? Can you confirm why this would be?

    Thanks

    Leanne

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    Patrick_R
    Answered on February 24, 2021 at 08:33 AM

    Hi Leane! I noticed that you've already upgraded your account to GOLD Yearly plan.

    Regarding your questions, kindly note that there is no data loss while switching plane or when temporarily downgrading to the FREE plan.

    A user paying Monthly can shift to Yearly anytime; there is no restriction on this.

    If you still need assistance with anything; let us know.

    Thank you!