Issue with 'Browse Files' button

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    Jessica 
    Asked on December 17, 2020 at 08:52 AM

    Hi there

    One of the 'Browse Files' buttons on a Jotform I have created does not work.

    I have attached a screenshot.

    Please can you help?


  • Profile Image
    Lorenz_A
    Answered on December 17, 2020 at 09:15 AM

    Thank you for contacting us.

    I checked your form but I can't seem to replicate the issue. The browser file button is working as intended, it prompts me to choose a file to upload.

    Here's a screencast:

    1608214466_5fdb67c2cb2e6_test (4).gif

    Can you please try clearing your browser's cache to see if that'll fix the issue? I have cleared your form's cache as a precaution.

    If the issue still persists please let us know so we can check further.

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    ThePropertyAdvantage
    Answered on December 17, 2020 at 09:17 AM

    Ah OK we will try that and I will let you know if we have the problem again. Many Thanks