- James GarciaAsked on October 09, 2013 at 07:23 AM
I've been using Jorform successfully now for 4 months, and all of a sudden, Jotform forms being filled out on my website www.the-nerds.com are not arriving in my inbox. Verizon is automatically putting them in spam. Even when I move them out of the spam folder and into my Inbox, I cannot forward the form to my co-worker recipients. It is returned to me as undeliverable. It seems the JorForm logo presents the problem. As long as I delete it from the forward, then the email forward goes through. Apparently there is some metadata attached to this form that has caused a problem with Verizon's server and has now compromised my business. I've contacted Verizon on this repeatedly yesterday, but they've not been able to help. Any solutions?Page URL:
- gori-mathewAnswered on October 09, 2013 at 07:48 AM
I have checked your account and can not find any forms, could you please provide us the forms url so that we can be able to investigate further.
Please go through this guide: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues
- thenerdsAnswered on October 09, 2013 at 08:45 AMwww.the-nerds.com
- gori-mathewAnswered on October 09, 2013 at 09:13 AM
This seems to be that your spam filter does not like HTML emails. You can change the email to plain text.
To change an email to plain text:
1. Open the form on the form editor
2. Click on "Setup & Share" tab on the top toolbar
3. Click on "Email Alerts"
4. Click on "Notifications"
5. Click "Switch to Text Mode"
6. Finish and Save your form.
Please check out if this resolves the issue.
- thenerdsAnswered on October 09, 2013 at 09:38 AMThis has worked fine for months. All of a sudden with no changes made to my
spam filter, they are getting flagged. Strangely, if I simply delete the
Jotform logo from the email before I forward it, it goes right through.
That enough of a pain to suddenly have to add from my process, especially
since I can't do that from my smartphone, but the bigger problem now is that
Verizon is not even pushing the emails through and sending them right to
Spam within their server, and there are no user controls or filters for what
Verizon wants to do with spam. As far as HTML emails, I receive them all
day, so that's not the answer. I've spoken to my web guy, and he's
currently researching a different form to get away from JotForm which has
now become unstable.
- JotForm SupportguilledutraAnswered on October 09, 2013 at 10:13 AM
You can remove the JotForm logo from the email notification, in order to receive the email notification without the JotForm logo. You can also configure your notification sender email and see if the email notification is not marked as a spam.
From your form builder:
1 - Select "Setup & Embed" tab
2 - Clcik on "Email Alerts" and select your email notification
3 - Select the JotForm logo and hit delete key from your keyboard in order to delete it.
Hope it helps
please lte us know if you need further assistance
- gendersummitAnswered on January 08, 2014 at 06:08 AM
we have the same issue, and were informated that any emails coming from a jotform address are filtered out by some key spam filters. While we're sending with own address and do not have the logo in the reply mail, mails are still recorded as 'sent via jotform' and don't arrive at many of our client's inboxes. Is there anything that can be done to avoid this trap?
- thenerdsAnswered on January 08, 2014 at 08:49 AM
Yes, due to a conflict with Verizon's spam filtering, the best answer was simple. Stop using JotForm. Since neither party wants to handle this issue directly and leaves it up to the end user to remedy, that's where I go elsewhere and stop using their product. As far as I'm concerned, if you can't mind your own house, then I don't wanna be in it. Good luck.
- JotForm SupportliyamAnswered on January 08, 2014 at 09:26 AM
We apologize for this gendersummit and thenerds. We have forwarded this matter to our higher level support.
Have you tried setting up SMTP and see if it would be of any help? You can check this guide on how to configure your form to send SMTP emails.
Also, may we know what was their initial response after you reported the matter to Verizon?
- gendersummitAnswered on January 08, 2014 at 10:14 AM
I share your frustration! However, we're absolutely happy with jotform, the ever-growing options, the pricing plan and the quick and friendly support. As there is no filter concerning who can use jotform for what, it's quite easy to see how their server may get into a spam category. Hopefully, there is a solution - jotform just suggested the smtp integration which we'll test.
- JotForm Support ManagerJeanetteAnswered on January 08, 2014 at 11:50 AM
You can also test Mandrill, if you do not have an SMTP account
We would appreciate that you share with us what Lyam asked to you: Was their initial response after you reported the matter to Verizon?
- GrapheneWeekAnswered on January 08, 2014 at 12:28 PMThank you! We've not been in touch with Verizon, but just heard from one
of our partner who are using such a subscription that jotform was on the
black list. I added my comments to this threat as it seemed to be the
latest one on a related issue. Maybe ask the people who actually started
this threat for their reaction from Verizon?
- JotForm SupportEltonCrisAnswered on January 08, 2014 at 02:31 PM
Thanks. You can contact verizon support and ask them to whitelist JotMail IPs and domains so any messages coming form Jotform will never be moved to the spam folder. We will also try to get it touch with them about this matter. http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
By the way as per suggested by my colleagues, you can use any of the alternative email options. Using Mandrill would be a good solution.
If you have any other questions, please post it on a separate thread next time so we can assist you better.