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susanmelnickAsked on December 17, 2020 at 9:44 AM
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Jessica JotForm SupportReplied on December 17, 2020 at 9:57 AM
Hi susanmelnick, thank you for reaching us.
As per request, I have cancelled your subscription, downgrade your account to Free and issue a pro-rated refund as 30-days full guarantee period has passed. Please allow 5-7 business day for it to reflect back to your account.
Let us know if you require other assistance.
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susanmelnickReplied on December 17, 2020 at 10:33 AM
Thanks
Susan
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