Can I remove the encryption keys on my forms?

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    monicap360
    Asked on December 17, 2020 at 11:46 AM

    Hello, can you remove the encryption keys on my forms?

    What are they used for?

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    Kat
    Answered on December 17, 2020 at 01:44 PM

    Hi there,

    Happy to help!

    Encryption keys are in place to keep your form submissions secure: without the key, you may not be able to view your form submissions, so we highly recommend keeping them, just in case.

    Guide for reference: encrypted-forms-and-how-to-use-them

    Upon looking in your account, it looks like you have it set to automatically create new forms as encrypted forms:

    1608230582_5fdba6b6ebc26_

    If you'd like to disable this feature, you can de-select the checkbox from the Data section of your Account: https://support.jotform.com/myaccount/data

    I hope this helps! Please let us know if you have any further questions.