PayPal Checkout: Paypal button disappear

  • Taurino
    Asked on December 17, 2020 at 11:50 AM
    I have another question. when I create the
    Paypal form I see the paypal buttons but in preview I see a "SEND"
    button. It's correct?
    thanks
  • Richie JotForm Support
    Replied on December 17, 2020 at 11:57 AM

    It seems you're using the PayPal checkout integration.

    It is possible to have a PayPal checkout button and a submit button.

    However, you have the option to replace your submit button with the PayPal button.

    1608224094 5fdb8d5eced0c 3 Screenshot 10

    If you have further questions, let us know.


  • Taurino
    Replied on December 17, 2020 at 12:21 PM

    Sorry, but I don't understand why the "PAYPAL" module has disappeared. This is the link https://eu.jotform.com/build/203266433329353

    I would also like to see the subtotal of the second product and the order total appear in the "CREDIT CARD" form, but I can't. See attached screenshot

    thanks1608225627 5fdb935b0bb08 Schermata 2020 Screenshot 10

  • Gustavo_H
    Replied on December 17, 2020 at 12:51 PM

    Hi, Fabio. I am glad to help you today.


    Can you please open your form with this link to check if everything is working fine now? I have cleared your form's cache and it should work properly now.

    1608227494 5fdb9aa6086e3 Screenshot 10


    If the issue persists, can you use this simple website to record a GIF to us showing the error to try to replicate it here?


    We will wait for your reply. Thank you :)

  • Taurino
    Replied on December 17, 2020 at 12:59 PM

    Hi Gustavo, nice to meet you

    this link works fine, thanks.

    Can I remove the "INVIA" button from this form?

    The problem with the total amount I have it in the form "CARTE DI CREDITO".

    I can't get it to appear

    Thanks a lot :)

    Fabio

  • Taurino
    Replied on December 17, 2020 at 1:11 PM

    1608228624 5fdb9f10b86a5 Screenshot 10


    The original link of the PAYPAL module does not work and I cannot modify it

  • Taurino
    Replied on December 17, 2020 at 1:14 PM

    this is the problem in CARTA DI CREDITO FORM 1608228844 5fdb9fec8efab Screenshot 10

  • Jessica JotForm Support
    Replied on December 17, 2020 at 2:42 PM

    Hi Taurino, thank you for reaching us.

    I was unable to recreate the issue from my end.

    1608233946 5fdbb3dac705c Screenshot 10

    However, I have clear your form cache again. Could you also try to clear your browser's cache and cookies too and let us know if the issue continues to persist?

    We await your reply.

  • Taurino
    Replied on December 17, 2020 at 2:49 PM

    Hi Jessica, ok i think it's a problem with my cache. About the other problem (total amount) in the "CREDIT CARD" form?

  • Fabio
    Replied on December 17, 2020 at 2:57 PM

    however I have access to the "PAYPAL" module but it does not allow me to modify it
  • Jessica JotForm Support
    Replied on December 17, 2020 at 4:15 PM

    Hi Fabio, thank you for reaching back to us. 

    To avoid confusion, I have moved your second question into a separate ticket. Please kindly refer to the following ticket: https://www.jotform.com/answers/2773653.


  • Taurino
    Replied on December 18, 2020 at 3:19 AM

    hello, don't worry, I solved these problems myself.

    When I integrate the forms with google Spreadsheet, how can I divide these fields: name of the "product", "quantity", "price" in different columns?

    Fabio

  • Vick_W Jotform Support
    Replied on December 18, 2020 at 4:06 AM

    Hi Fabio,

    I've moved your new question to a new ticket. You'll receive a response to it shortly on the link below.

    https://www.jotform.com/answers/2774572

    Thanks