PayPal Checkout: Paypal button disappear

  • Profile Image
    Taurino
    Asked on December 17, 2020 at 11:50 AM
    I have another question. when I create the
    Paypal form I see the paypal buttons but in preview I see a "SEND"
    button. It's correct?
    thanks
  • Profile Image
    Richie_P
    Answered on December 17, 2020 at 11:57 AM

    It seems you're using the PayPal checkout integration.

    It is possible to have a PayPal checkout button and a submit button.

    However, you have the option to replace your submit button with the PayPal button.

    1608224094_5fdb8d5eced0c_3.png

    If you have further questions, let us know.


  • Profile Image
    Taurino
    Answered on December 17, 2020 at 12:21 PM

    Sorry, but I don't understand why the "PAYPAL" module has disappeared. This is the link https://eu.jotform.com/build/203266433329353

    I would also like to see the subtotal of the second product and the order total appear in the "CREDIT CARD" form, but I can't. See attached screenshot

    thanks1608225627_5fdb935b0bb08_Schermata 2020-

  • Profile Image
    Gustavo_H
    Answered on December 17, 2020 at 12:51 PM

    Hi, Fabio. I am glad to help you today.


    Can you please open your form with this link to check if everything is working fine now? I have cleared your form's cache and it should work properly now.

    1608227494_5fdb9aa6086e3_


    If the issue persists, can you use this simple website to record a GIF to us showing the error to try to replicate it here?


    We will wait for your reply. Thank you :)

  • Profile Image
    Taurino
    Answered on December 17, 2020 at 12:59 PM

    Hi Gustavo, nice to meet you

    this link works fine, thanks.

    Can I remove the "INVIA" button from this form?

    The problem with the total amount I have it in the form "CARTE DI CREDITO".

    I can't get it to appear

    Thanks a lot :)

    Fabio

  • Profile Image
    Taurino
    Answered on December 17, 2020 at 01:11 PM

    1608228624_5fdb9f10b86a5_


    The original link of the PAYPAL module does not work and I cannot modify it

  • Profile Image
    Taurino
    Answered on December 17, 2020 at 01:14 PM

    this is the problem in CARTA DI CREDITO FORM 1608228844_5fdb9fec8efab_

  • Profile Image
    Jessica_H
    Answered on December 17, 2020 at 02:42 PM

    Hi Taurino, thank you for reaching us.

    I was unable to recreate the issue from my end.

    1608233946_5fdbb3dac705c_

    However, I have clear your form cache again. Could you also try to clear your browser's cache and cookies too and let us know if the issue continues to persist?

    We await your reply.

  • Profile Image
    Taurino
    Answered on December 17, 2020 at 02:49 PM

    Hi Jessica, ok i think it's a problem with my cache. About the other problem (total amount) in the "CREDIT CARD" form?

  • Profile Image
    Fabio 
    Answered on December 17, 2020 at 02:57 PM

    however I have access to the "PAYPAL" module but it does not allow me to modify it
  • Profile Image
    Jessica_H
    Answered on December 17, 2020 at 04:15 PM

    Hi Fabio, thank you for reaching back to us. 

    To avoid confusion, I have moved your second question into a separate ticket. Please kindly refer to the following ticket: https://www.jotform.com/answers/2773653.


  • Profile Image
    Taurino
    Answered on December 18, 2020 at 03:19 AM

    hello, don't worry, I solved these problems myself.

    When I integrate the forms with google Spreadsheet, how can I divide these fields: name of the "product", "quantity", "price" in different columns?

    Fabio

  • Profile Image
    Vick_W
    Answered on December 18, 2020 at 04:06 AM

    Hi Fabio,

    I've moved your new question to a new ticket. You'll receive a response to it shortly on the link below.

    https://www.jotform.com/answers/2774572

    Thanks