Smart PDF: The last 2 page is not printing properly

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    activemindsacademy
    Asked on December 17, 2020 at 01:45 PM

    Good morning! Let me start off by saying that Jotform is a God send! We absolutely love it.

    Unfortunately, I'm having a bit of trouble with the last couple pages of my form and am looking for some assistance. I've attached a copy of the way the forms are printing. I did cross out names/phone numbers for confidentiality purposes.

    Do you have any recommendations on how to fix this issue? These to forms are extremely important to legal opporating in the world of childcare and we would really like to continue with out "one stop shop" form enrollment forms.

    Thank you for your help!

    Screenshot
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    Jessica_H
    Answered on December 17, 2020 at 03:50 PM

    Hi activemindsacademy, thank you for reaching us.

    I have cloned your form, did a test submission and was able to recreate the issue. I have also tried to submit the form without any filled fields but it seems like the last 2 pages are still showing blank.

    However, I managed to fix it by updating the PDF.

    1608238040_5fdbc3d88f566_

    Could you kindly try to update your PDF? You may do so through Upload > Update PDF > Update this PDF file.

    1608238084_5fdbc404474a1_

    You may also want to try to do it in cloned form just in case. To clone a form, you may refer to the following guide: How to Clone an Existing Form from a URL.

    Please give it a try and let us know how it goes.


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    activemindsacademy
    Answered on December 21, 2020 at 11:06 AM

    Hi Jessica,

    I had updated the PDF File and had completed it as a test, it does appear that it is still completing like the original form did.

    Thank you!

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    Patrick_R
    Answered on December 21, 2020 at 11:56 AM

    Hello! This is the cloned form of my colleague's form: https://www.jotform.com/203555207814958

    She was able to fix this issue. You can clone this form into your account and start using it instead of your original form.

    Guide: how-to-clone-an-existing-form-from-a-url

    Let us know if you come across any issues after this.

    Thank you!