Encrypted Form

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    adminsidekick
    Asked on December 17, 2020 at 04:29 PM

    Hi,

    I received a form that I provided to a prospective client and he returned it in encrypted form. The directions ask me to upload my private key to view it. I don't have an encryption key.

    I didn't ask him to return an encrypted form, obviously. How can I access this info?


    Thank you.

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    Sigit_W
    Answered on December 17, 2020 at 07:36 PM

    Hi there,

    Thank you for contacting support.

    Please open up your form, and check the encryption feature, is it enabled?

    1608251023_5fdbf68f838ee_

    If it is enabled, you were given an option to generate and download a private key.

    • JotFrom gives you the only key
    • Jotform collects form responses
    • Only you can open it with your private key

    If you didn't enable it, and you require a private key to open your form, please inform us.

    Please see our documentation on Encrypted Forms https://www.jotform.com/help/344-encrypted-forms-and-how-to-use-them that covers:

    • Where Can I Find the Private Key After Downloading It?
    • What Will Happen If I Lose the Private Key?

    I hope it helps, and inform us if you need further assistance.