What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    After adding an auto-responder, I am no longer receiving my notification email

    Asked by joditahsler on October 09, 2013 at 12:06 PM

    I had a notification email set up, and was receiving them with no problem. When I added an auto-responder, so the person submitting the form would get a copy, too, they get an email with the details, but the form is no longer coming to my inbox. When I run a test email, it works fine, but when I submit a form, it only goes through on the auto-responder and still won't come as a notification. What can I do?

  • Profile Image
    JotForm Support

    Answered by ardy0689 on October 09, 2013 at 12:57 PM

    Hello, I tried to recreate the same sequence you mentioned but unfortunately I could replicate the problem. After it went to my inbox on the first time and it went to my inbox the second time after adding an auto-responder.

    I also did check on your forms concerning notificationa dn autoresponder settings and everything are properly set and it should work with no problems.

    I cleared your form caches from our end and please see if it fixes the problem. I advise to clear your browser caches as well.

    As a possible solution you may want to include our email addresses and add it to your contact lists on both the Web version and your desktop email clients as well.

    Please include the following email addresses to your contact list:


    You can also white list our mailservers to prevent email problems

    ·        jotform.com
    ·        email.amazonses.com
    ·        amazonses.com
    ·        jotform.co
    ·        secure.jotform.co
    ·        s3.amazonaws.com  
    ·        static-interlogyllc.netdna-ssl.com 


    Alternatively, you may want to check your spam folder and see if it was caught on there. Be advised that if you are using a Gmail or Google Mail account, sometimes that an email that has triggered their spam filters could sometimes get lost and never reach your the spam folder. It applies as well on Yahoo emails and other email providers.

    What I can advise for future purposes that if you saw JotForm emails going into your Spam Folders, never leave them there and immediately mark them as "Not Spam". Too many JotForm emails going into your spam mail will eventually make future emails from us not possible because Spam filters can learn your habits.


    Please let us know if the above solutions will fix your issue. Thank you!