How can I get the info to show on the recipient end of a HIPAA compliant form?

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    letourneauspharmacyandover
    Asked on December 18, 2020 at 08:27 AM

    We need to be able to see the info the patient sends to us but this is what I am getting. I cannot find the setting to change this so I can get the patient info.

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    Jovanne_A
    Answered on December 18, 2020 at 08:43 AM

    Hi, thank you for contacting Jotform support.

    Please note that PHI-protected field values are not shown on the email notifications. If you want certain field's data to show on your email notification, you may set the fields as not protected.

    Kindly refer to this guide for more detailed information:
    Guide: https://www.jotform.com/help/504-how-to-use-notification-and-autoresponder-emails-in-hipaa-accounts?

    I hope this helps. Let us know if you have further questions.