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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not receiving email notifications.

    Asked by carmatch on October 09, 2013 at 03:47 PM

    I have tested several of my forms, incluidng the "Contact Us" and "Free Report" forms. When a user hits the submit button, the submission appears in jotform, but does not make it to my inbox at lsarok@carmatcher.com. I have checked my spam filter, and it is not getting caught there. Can you please help me with this.

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    Answered by fivetownhoopdreams on October 09, 2013 at 04:01 PM

    Have you added a notification email to your form? Look for the Email Alerts under the "Setup and Embed" tab.  Click add new email, the choose notification and follow the wizard.

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    Answered by carmatch on October 09, 2013 at 04:09 PM

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    Answered by khrisell on October 09, 2013 at 04:57 PM

    Hello carmatch,

    Your last response came in empty. Can you resend your reply?

    However, I have checked your email, and it is not in the bounce list, also it is working poperly as I have checked on your mail logs.

    Current Server: /var/log/jotform/amazonSES.log:[09/Oct/2013:15:11:11 -0400] 32815320584149 AmazonSES Sent email to lsarok@carmatcher.com - MessageID:000001419ea14763-170da46e-769a-49ae-89fe-8aa6059f7e60-000000 - RequestId:8f624356-3116-11e3-92f3-ebe57e17cb9d
    To set-up your email notification properly kindly follow the steps below.

    1. Click Setup & Embed

    2. Then Click Email Alerts


    Click Add New Email.


    Choose notification Email and hit Next.


    Now configure the email address where you want to receive the notification to.


    Once you click Next, the window of the template email will show up where you can modify the email format on how you wanted to receive the email.


    After setting it up, hit Finish.

    Now you will receive a notification email of your form.

    Kindly let us know if you have further questions or inquiry. If it is a new topic, we recommend that you open another thread to avoid confusion and to assist you better.

    Thank you for using JotForm. :)