How do I change the credit card info?

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    Asked on December 18, 2020 at 11:31 AM

    Good Morning

    My goodness I am having trouble. First I paid on the wrong account (Friends of STARS Experience Alberta) and then I tried to upgrade the correct account but a Friends of STARS Member had entered his credit card on this account.

    If you can help me update my account to my credit card - I will send Sid the payment for my upgrade and future charges will be on my card.

    Thank you


  • Profile Image
    Answered on December 18, 2020 at 12:39 PM

    Hello Debora,

    Thank you for contacting Jotform Support, we do apologize for the inconvenience that you have experienced.

    If you are looking to update the Credit Card on file for your account, you can do so from within your Account Billing page, just click on the "Change Credit Card" button.


    Related User Guide - How-to-change-billing-credit-card

  • Profile Image
    Answered on December 18, 2020 at 05:22 PM
    Got it - Thank you.