New customers not able to complete form

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    leahleeds
    Asked on December 18, 2020 at 11:33 AM

    Hello, We have been getting quite a few new clients reaching out to us saying they get kicked off our form when they try to upload pictures. Can you help me?

    Sincerely,

    Leah Leeds

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    Patrick_R
    Answered on December 18, 2020 at 12:31 PM

    Hello Leah! We'll need to know the exact error that your users get while uploading files. Can you please ask them for a screenshot of the error and then send that to us?

    Thank you!