Wrong information printing on downloaded form

  • Profile Image
    Asked on December 18, 2020 at 11:39 AM

    I created a form using the clone function. The name, header, and several other items were changed. I published the form and received a response. When I went to print the form the header shows the original version of the form with different header information. This is the first time this has occurred since I have done this in the past. Any ideas?

    The attached document shows how the form appears when I publish it and the lower image shows what information prints in the header

  • Profile Image
    Answered on December 18, 2020 at 12:58 PM

    Thank you for reaching support,

    I cloned and tested the form and I was able to receive the right formatting for the header:


    Can you please delete the previous PDF document and create a new one?



    Let us know how it goes.