Wrong information printing on downloaded form

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    dbettin
    Asked on December 18, 2020 at 11:39 AM

    I created a form using the clone function. The name, header, and several other items were changed. I published the form and received a response. When I went to print the form the header shows the original version of the form with different header information. This is the first time this has occurred since I have done this in the past. Any ideas?


    The attached document shows how the form appears when I publish it and the lower image shows what information prints in the header

    Screenshot
  • Profile Image
    Kenneth_C
    Answered on December 18, 2020 at 12:58 PM

    Thank you for reaching support,

    I cloned and tested the form and I was able to receive the right formatting for the header:

    1608314229_5fdced75dae6a_t1.png

    Can you please delete the previous PDF document and create a new one?

    1608314127_5fdced0f4368f_y1.png

    1608314245_5fdced8519ae8_y1.png

    Let us know how it goes.

    Best.