The browse button for the photo upload question is not functioning correctly.

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    Gil 
    Asked on December 18, 2020 at 11:42 AM

    https://form.jotform.com/201176604747153


    If you go to the last question, we are having problems using the "Browse Files" button to upload photos. I can confirm this is happening on mobile devices and PC's. Both android, windows , and apple.

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    Eduardo_H
    Answered on December 18, 2020 at 01:08 PM

    Hello, thank you for reaching out to us.

    Can you provide us with further details on the issue? What kind of error exactly are you getting when clicking the 'Browse Files' button?

    Upon testing, I could load files without issues on my end:

    1608314743_5fdcef77976e1_Peek 2020-12-18

    Additionally, I have cleared your account's forms caches, to see if that helps.

    We look forward to your reply.

  • Profile Image
    Gil Lopez 
    Answered on December 18, 2020 at 01:12 PM

    It is working now. Thank you very much.