The browse button for the photo upload question is not functioning correctly.

  • Gil
    Asked on December 18, 2020 at 11:42 AM

    https://form.jotform.com/201176604747153


    If you go to the last question, we are having problems using the "Browse Files" button to upload photos. I can confirm this is happening on mobile devices and PC's. Both android, windows , and apple.

    Page URL: https://form.jotform.com/201176604747153
  • Eduardo_H
    Replied on December 18, 2020 at 1:08 PM

    Hello, thank you for reaching out to us.

    Can you provide us with further details on the issue? What kind of error exactly are you getting when clicking the 'Browse Files' button?

    Upon testing, I could load files without issues on my end:

    1608314743 5fdcef77976e1 Peek 2020 12 18 Screenshot 10

    Additionally, I have cleared your account's forms caches, to see if that helps.

    We look forward to your reply.

  • Gil Lopez
    Replied on December 18, 2020 at 1:12 PM

    It is working now. Thank you very much.