What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Jotform Isn't uploading .AI Illustrator files

    Asked by TreehouseStickers on October 09, 2013 at 05:35 PM

    our form at (www.treehousestickers.com) isn't accepting illustrator files when customers upload them.

    They show up in the email, but the file doesn't show up in inbox or dropbox.

    Page URL:
    http://www.treehousestickers.com

    JotForm email dropbox www
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    JotForm Support

    Answered by Welvin on October 09, 2013 at 05:50 PM

    The settings shouldn't have any comma at the end of the last file extension. Please kindly remove and then add all caps .AI extension. See if that resolves the issue.

    The settings should be like this:

    Thanks