Jotform Isn't uploading .AI Illustrator files

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    Asked on October 09, 2013 at 05:35 PM

    our form at ( isn't accepting illustrator files when customers upload them.

    They show up in the email, but the file doesn't show up in inbox or dropbox.

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    Answered on October 09, 2013 at 05:50 PM

    The settings shouldn't have any comma at the end of the last file extension. Please kindly remove and then add all caps .AI extension. See if that resolves the issue.

    The settings should be like this: