What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Is paypal payment working?

    Asked by erni2 on October 09, 2013 at 07:16 PM

    I have enclosed the paypal form on the prices and booking page below is the link as i have tested it and appears not working.




    Page URL:

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    JotForm Support

    Answered by Tasha on October 09, 2013 at 08:42 PM


    I checked on the submissions for the form that you referenced above and I am seeing where there is currently 9 incomplete payments. This is why it would appear that your paypal form is not working as incomplete payments will not be counted as a submission and you will not receive a notification via email unless you enable it. Please review this guide for more information on incomplete payments and how to view them.

    If you would like to receive email notifications for incomplete payments you can do this by selecting the gear icon on your payment field on your form. Then select Show Properties and change the Pending Payment E-mail to YES.



    I hope this helps! Please let us know if you have any further questions.