What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Auto-response emails are not being received from form.

    Asked by give2kids on October 09, 2013 at 08:09 PM

    My JotForm has been integrated with PayPal, and the PayPal portion works fine.
    However, the autoresponse emailis are not being  received.

    is there something I've set-up wrong?

    Thank you.


    Page URL:

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    Answered by Cesar on October 09, 2013 at 10:13 PM


    All the settings seem to be ok, I've gone ahead and cleared your form settings. Kindly test a submission and verify if you receive the auto-response. Also, is this happening to all users or just to certain percentage. 

    Kindly let us know if the issue persists. Thank you.

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    Answered by khrisell on October 09, 2013 at 10:18 PM


    Kindly make sure you set-up your auto-responder properly.

    1. Click Set-up and Embed

    2. Then Click Email Alerts


    3. Add New Email


    4. Then tick "Auto-Responder Email" and clicke "Next"


    5. Now the auto-responder email configuration will appear.


    After setting it up, click Next.

    And after setting the Email template, click Finish.


    To be able to test the Auto-responder email, please make an actual submission of your form and check your email after that.

    Your email is not in the bounce list and it should be working fine.

    Kindly let us know if you have further questions or inquiry.

    If problem persists please let us know. 

    Thank you for using JotForm.

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    Answered by give2kids on October 11, 2013 at 11:06 AM

    Works great now. Thank you both.

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    Answered by censoc10 on November 28, 2013 at 02:53 AM

    I've this same problem, Help me pls, is urgent

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    JotForm Support

    Answered by Welvin on November 28, 2013 at 05:50 AM


    We can help you about the issue, but we would suggest posting that into a separate thread. You can start a new thread using this link: http://www.jotform.com/answers/answer.php?.


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    Answered by censoc10 on November 28, 2013 at 10:13 AM

    My probles is resolved. :D Thank you Very Much