PDF download of form is different than actual form

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    Asked on December 18, 2020 at 04:28 PM


    I'm finding that when I download PDFs of my filled-in forms, some of the information is different from what is on the actual form itself. For example, people in my department fill out this form: https://www.jotform.com/CMUEnglish/textbook-order-form

    On this form, you can see that I've entered general info, such as when the form needs to be filled out by. In this case, it's for Spring 2021 book orders and they need to be submitted by December 18, 2020.

    But when I download their filled-in forms/responses, they look like this:

    1608326601_5fdd1dc9c56e8_incorrect jotfo

    As you can see, the program is downloading the form text from a previously used form, not from the form I'm currently downloading. This gets very frustrating, as I try to send these PDFs to people for their use. I can't do so, however, when it has incorrect details on it. I have to go in to the PDF editor function and fix it.

    Can you help, please?

    Many thanks,
    Laura Donaldson

  • Profile Image
    Answered on December 18, 2020 at 07:23 PM

    Hi there,

    To clarify, you are referring to the date when it should be submitted right?

    1608337143_5fdd46f72e9b5_test - 2020-12-

    On your form, it is showing as 12/18/2020, but when submission is downloaded as PDF it changes to 12/19/2020, can you please confirm if that's the issue you're getting? Do correct me if I'm wrong tho because I'm quite unsure what information you are pertaining to.

    Also, I cloned your form but I can't seem to find any incorrect information when I download the PDF submission.

    Can you please try creating another PDF document and use that when downloading your submission.

    Looking forward to your response.

  • Profile Image
    Answered on December 21, 2020 at 03:44 PM
    Not exactly. On my active form, the text shows that Spring 2021 book orders should be submitted by Friday, 12/18/2020. When I download the PDF of one of the submission, however, the text shows “Please submit your Spring 2020 book orders by Monday 12/2/2019.” I have this issue with other forms, too – the PDF download text does not match the active form’s text.
    Text in the active form:
    Text in the active form’s PDF download:
    Hope this explanation helps a bit more.
    Laura E. Donaldson
    Assistant Director of Undergraduate Programs & Academic Advisor
    Department of English | Baker Hall 259
    Carnegie Mellon University | 5000 Forbes Avenue | Pittsburgh, PA 15213
    T: 412.268.3089 | cmu.edu/dietrich/english
    pronouns: she/her/hers
    Make an appointment with me!
    [rsz_1instagram_icon] Follow @CMUenglishadvisor on Instagram!
  • Profile Image
    Answered on December 21, 2020 at 05:44 PM

    If I'm understanding it correctly, the form you have linked on this ticket is a cloned version of a previous form. When you create a cloned version of a form, the format of the PDF document attached to the original form will also be cloned, but changes made on the form on the Form Builder page will not reflect in the PDF document automatically. You would have to also update the PDF document on the PDF Editor page of the cloned version.

    To do so, go to the PDF Editor page of your form. Here's how you can do it from the Form Builder page. Note: Below are screenshots from a cloned version of the form you linked


    Once you are on the PDF Editor page of your form, click the Paragraph that you would like to update.



    Don't forget the click the Save button after to save the changes.

    I hope this helps. Feel free to let us know if you need any further assistance.