What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Error on form with multiple submit buttons - not I need to know how to use multiple payment options

    Asked by fivetownhoopdreams on October 09, 2013 at 11:35 PM

    Hi all -

    I recently upgraded from the free verison because this site is great.

    The upgrade has nothing to do with my issue, I have been working on this form for ever and cannot seem to resolve it.

    All my other forms are working ok.



    When this page is loaded, and if you choose "I agree to the medical and liability release" in the Medical and Liability Agree Release field, it makes my 2 sets of submission buttons appear.

    Now, if you click anywhere in the "Payment Option" field, and not actully chose a payment option, then only one set of submission buttons appear.

    I have 2 submission button fields because if user wants to pay by check, then the "Submit" button appears, if paying by credit card, then the "Continue" button appears.

    All other forms work fine.

    Any idea?



    Page URL:

  • Profile Image

    Answered by Cesar on October 10, 2013 at 12:00 AM

    Hello, from my understanding you are trying to make the second pair buttons hide when the medical al liability option is selected. From what I understand you are getting different submit buttons for each payment option. Kindly take a look at this article for more information on grouping different payment options: http://www.jotform.com/help/120-How-to-set-up-paypal-along-with-other-payment-options

    Kindly let us know if you need further assistance. 

  • Profile Image

    Answered by fivetownhoopdreams on October 10, 2013 at 12:18 AM

    Hi Cesar -

    If you look at my site, the second set of buttons are NOT shown on any other form other the camp form.  If you click on the medical and liability field YES, then the buttons appear.  Once you click anywhere in the Payment options Field, not a choice, but a in the field, the second set of buttons disappers, so this is soemthing wrong in that field.

    I used that tutorial to setup the buttons, when one or the other is checked.  So that does not help me, sorry!

  • Profile Image
    JotForm Support

    Answered by EltonCris on October 10, 2013 at 02:10 AM


    Check your form now. I just removed the two HIDE action on your "I do not agree to these terms." conditions. This conflicts with the other conditions of your submit buttons. There's no need for these conditions I think.

    Kindly check your form and let us know if I missed something. Thanks!

  • Profile Image

    Answered by fivetownhoopdreams on October 10, 2013 at 08:23 AM


    Thanks for looking into the issue - however now I have more issues with the forms and the double buttons..

    First - On any of the registration forms, if a user selects payment by check first, then chooses to agree to the medical and liability form, then the double buttons appear.

    Second - On the camp form, when someone agrees to the medical and liability form, the payment address for the check appears - it should only appear after the payment by check is selected.



  • Profile Image

    Answered by EliezerN on October 10, 2013 at 10:35 AM


    I have checked your form and also cloned it in order to work with it and try to get it fix. I will dedicate time to this form trying to accomplishi what you need, I'm not sure if you what you need is possible to accomplish however I will do my best. I'll followed the descriptions you gave, however if there is something else we need to know about the way your form must work, please let us know, that will help us.

    I will get back to you later to notifiy you if I've been able to fix your form.


  • Profile Image

    Answered by fivetownhoopdreams on October 10, 2013 at 10:56 PM

    Thanks Eliezer