My form will not allow people to submit, it says invalid PayPal account

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    Chabelastable
    Asked on December 19, 2020 at 07:47 AM

    Hi for some reason my firm will not allow people to submit us says invalid PayPal account. I need help ASAP.

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    Patrick_R
    Answered on December 19, 2020 at 08:10 AM

    Hello! I believe that you're referring to this form: https://www.jotform.com/203527892131151

    You haven't configured your PayPal account on this form. Following is how you can do it:

    1608383389_5fddfb9d24bcf_Screencast 2020

    Let us know if you come across any issues after this.

    Thank you!

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    Chabelastable
    Answered on December 19, 2020 at 08:22 AM
    Great how do I take that option off, I do not wish to use my PayPal
    account. Also for some reason the picture when I send the link comes up as
    we’re all sold out. How do I delete that?
    ...
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    Patrick_R
    Answered on December 19, 2020 at 08:52 AM

    Hello! If you wish to only collect orders but don't want your customers to pay via your form; then you can use the purchase order instead. Following is how you can switch your PayPal widget to Purchase Order:

    1608385797_5fde050582b5d_Screencast 2020

    - Also for some reason the picture when I send the link comes up as we’re all sold out. How do I delete that?

    Q1) May we know how you're sharing your form?
    Q2)
    Can you also send us a screenshot of the issue?

    Awaiting your response.