My form will not allow people to submit, it says invalid PayPal account

  • Chabelastable
    Asked on December 19, 2020 at 7:47 AM

    Hi for some reason my firm will not allow people to submit us says invalid PayPal account. I need help ASAP.

  • Patrick_R
    Replied on December 19, 2020 at 8:10 AM

    Hello! I believe that you're referring to this form: https://www.jotform.com/203527892131151

    You haven't configured your PayPal account on this form. Following is how you can do it:

    1608383389 5fddfb9d24bcf Screencast 2020 Screenshot 10

    Let us know if you come across any issues after this.

    Thank you!

  • Chabelastable
    Replied on December 19, 2020 at 8:22 AM
    Great how do I take that option off, I do not wish to use my PayPal
    account. Also for some reason the picture when I send the link comes up as
    we’re all sold out. How do I delete that?
    ...
  • Patrick_R
    Replied on December 19, 2020 at 8:52 AM

    Hello! If you wish to only collect orders but don't want your customers to pay via your form; then you can use the purchase order instead. Following is how you can switch your PayPal widget to Purchase Order:

    1608385797 5fde050582b5d Screencast 2020 Screenshot 10

    - Also for some reason the picture when I send the link comes up as we’re all sold out. How do I delete that?

    Q1) May we know how you're sharing your form?
    Q2)
    Can you also send us a screenshot of the issue?

    Awaiting your response.