What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
(feature request) The ability of hiding empty fields from the autoresponderAsked by Royaume on October 10, 2013 at 03:40 AM
I need to add order confirmation numbers to one of my forms. I would like to purchase one of your plans but need to be sure I can do this first.
I have added the submission ID but the numbers are too long to be used as an order confirmation number. Is there anyway I can customise this? Or is there another option?
Also, in the auto responder email sent, all fields are included instead of just items ordered. How can I edit this?
JotForm My Forms Auto Responder Email email purchase
Yes you can achieve this by using Unique ID field on your form under Power tools.
1. Drag the Unique ID field to add this to your form and
2. You can edit the prefix according to your preference on top panel properties.
This is hidden in the form. However, you can show the Unique ID at the Thank you page after submission.
To do that you need to add the tag of the Unique ID field on the Thank you page template.
You can find the tag under the Field properties.
Then the properties window will show up. You need to copy the name tag of the field.
Then Close the window and proceed to your thank you page configuration.
a. Click Setup & Embed
b. Thank you
c. Thank you Message
d. Click next.
Now the thank you message will pop-out, from here you can edit the thank you message that your user will see. Now paste the Name tag anywhere you want and add message according to your preference.
You can also simply click the Form fields on the right to add the value input to the thank you page.
Now your user will see a unique ID upon submission.
Now to be able to configure the auto responder.
All you have to do is follow the steps below to activate the auto-responder email.
1. Click Set-up and Embed
2. Then Click Email Alerts
3. Add New Email
4. Then tick "Auto-Responder Email" and clicke "Next"
5. Now the auto-responder email configuration will appear.
After setting it up, click Next.
And after setting the Email template, click Finish.
Kindly let us know if you have further questions or inquiry.
If it is a new topic, kindly open a new thread to avoid confusion and assist you better.
Thank you for using JotForm.
Thank you very much for your assistance Khrisell. So far this is clear and very helpful. Will let you know if I need any further assistance.
On behalf of Khrisell you are welcome, do let us know if you need further assistance.
One more question please that wasnt answered in Khrisell's response.
In the auto responder email sent and notification email received, all fields are included instead of just items ordered. How can I change this so that apart from the required entries with the red asterisk, only the order is listed instead of every single thing in the form?
If I understand your question correctly, you only want to include only the required questions in your submission emails. Is that correct?
There are two possible solutions for your requirement:
1. Deleting the questions from email template of your notification alert: You can actually customize the email template with what you want to include in your submission emails.
Here are the steps:
1. Load your form in editor.
2. Click on "Email alert" and select existing notification or auto responder.
3. In this window, you will see the list of all questions. You can delete which ever you don't want to be included in your submission emails or auto responder emails.
2. Another option is to hide the empty fields form your notification emails which is not answered by your user. To do this you should actually enable the "Hide Empty Fields on Emails" property under advanced setting of your preferences tab.
Here are the steps to achieve this:
1. Load your form in editor.
2. Click on "Setup & Embed" and then click on "Preferences" tab in the form toolbar
3. In the new window, click "Advanced Settings" tab
4. Now click on the "Hide Empty Fields on Emails" property and enable it.
Please be noted that, this second feature will work only on default email template. That means if you change anything in the body of your notification email template, this feature will not work.
Hope this helps.
Could you kindly explain what you mean by:
"This second feature will work only on default email template. That means if you change anything in the body of your notification email template, this feature will not work."
Does this mean that if I customise the email this feature wont work? And how do I return to the default template please?
That's right, if you customize the email notification body, the "Hide Empty Fields on Emails" will not work.
In order to return to the original email notification, please delete your current email notification and re-create a new one.
Please check the following guides:
I have done that but still getting all fields in the autoresponder email. The notification email is now okay. Please help. It is more important for me not to annoy customers with a long list of empty fields. Thank you.
I'm afraid that it is not possible to hide empty fields in the autoresponder , this feature has already been forwarded to our feature request list.
I'm going to forward your request about hiding empty field in the autoresponder to our feature request list too, I cannot commit if this feature will be implemented or not but you can be sure that our development team will read this message, as soon as we get news about this feature we will let you know.
Empty fields can now be hidden on autoresponder emails. Just make sure that the "Hide Empty Fields on Emails" is set to "Enabled.
Kindly inform us if you have other questions or concerns.
Thank you. Does this only apply to the default autoresponder email too or can I customise the email and still use this feature?
Unfortunately, this will work only on the default autoresponder template.
Sorry about that.
How can I add a unique ID to a form now that the Power Tools option is gone?
Our Unique ID tool was moved to our widget list: http://widgets.jotform.com/widget/autoincrement
Kindly note that your last inquiry was different from the original of this thread, so, we would appreciate if you open new threads for unrelated inquiries in the future. That will allows to track each inquiry/issue in a more organized way.
We appreciate your cooperation.