HIPAA account: why am I not able to see the store data only Europe option?

  • drpaulwaraichinc
    Asked on December 19, 2020 at 1:04 PM
  • Gaetan_B
    Replied on December 19, 2020 at 2:44 PM

    Hello,


    To store the data in Europe, you can find the option in Settings > Data (https://www.jotform.com/myaccount/data)


    1608407050 5fde580a73d85 Screenshot 10


    Hope this helps.


    Should you have any further inquiries, do not hesitate to reply to this thread

  • drpaulwaraichinc
    Replied on December 19, 2020 at 4:44 PM
    I am not in Europe and this option does not appear on my menu, please
    advise.
    ...
  • Gustavo_H
    Replied on December 19, 2020 at 6:24 PM

    Hi, drpaulwaraichinc. Thank you for reaching out.


    I can see your account drpaulwaraichinc is HIPAA compliant. You can't see this option because HIPAA servers are US-based, so you cannot enable HIPAA and GDPR at the same time. It's either you enable HIPAA-compliance or use the GDPR-compliance. The two are mutually exclusive at the moment

    Please, let us know if you need any further assistance.


    Have a beautiful day 😀✨