What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I used 10 SSL submissions but have now disabled the SSL form...

    Asked by slozzy on May 27, 2011 at 12:21 PM

    On one of my pages I had inadvertantly left the secure form on the page since I was trying out your wonderful service. When I got the warning email about my limit I checked my sites and disabled the SSL form and changed it back to regular. I won't be using an SSL form again in the near future and just want to stick to the regular one. Am I going to have to wait until the end of the month for my forms to be re-activated? Or is it one month from my account activation/first form submission?

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    Answered by allanftd on May 27, 2011 at 01:21 PM

    Hi slozzy,

    I'm afraid you have to wait for the cutoff date of your account for the submissions count to be reset back to zero. Your account was created 2011-04-03 so the submissions count will be reset every 3rd day of the month (or just less than a week from now). We apologize for any inconvenience.

    Please let us know if we can be of further assistance. Thank you for using JotForm!

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