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William Alex BurchettaAsked on December 19, 2020 at 3:05 PM
Hi it would appear that my account has been suspended. I'm not sure why. Can someone help me with this please?
A
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VincentJayReplied on December 19, 2020 at 4:14 PM
Hello,
Your account got suspended because your form is collecting credit card information using basic form fields. Please check our terms of use for more information: https://www.jotform.com/terms/
We need to remove the guilty fields before we can activate the account. Let us know if that is okay with you.
Thank you!
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alexburchettaReplied on December 19, 2020 at 6:44 PMYea, I realized that after I saw it was suspended. Honestly, I'm just
trying to collect gym membership information easily and I had no nefarious
intentions. Sorry about that. Sure, go ahead and remove the offending
fields.
Thanks. Happy Holidays.
Alex
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Gustavo_HReplied on December 19, 2020 at 7:54 PM
Hi, alex. Thank you for your reply.
I have deleted the offending fields and reactivate your account. You should be able to reaccess your account now.
Please, add a payment integration to your Product List, as shown below. This way, you will be able to sell subscriptions securely.
Here is a helpful guide you may want to check.
Complete guide 👉 how-to-setup-a-recurring-payment-option
Please, let us know if we can help you with anything else.
Have a wonderful night 😀✨