PayPal Business Integration: Order ID is Missing error

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    DeniseChapman
    Asked on December 20, 2020 at 12:06 PM

    i set up my jot form

    https://form.jotform.com/203483657160052

    but when I try to run my credit card thru to test it, it comes up with

    PAYMENT_ERROR

    OrderID is missing


    https://submit.jotform.com/submit/203483657160052/


    how to fix?


    thanks


  • Profile Image
    Mike_G
    Answered on December 20, 2020 at 03:20 PM

    The "Order ID is Missing" error happens when you submit a form integrated with PayPal but the integration was not set up properly. However, I checked your form and it appears that you have already connected your PayPal account in the integration settings.

    1608495368_5fdfb109007b5_zt201220_151538

    Are you having the same issue even with the PayPal Business payment field in your form connected with your PayPal account? If so, may I suggest that you try reconnecting your PayPal Business account again in the integration settings after you switch the Mode of the integration from Live Mode to Test Mode and then Live Mode again, please?

    If the issue persists after doing that, please get back to us so we can help you further.


  • Profile Image
    DeniseChapman
    Answered on December 20, 2020 at 05:55 PM
    I think I figured out the problem but I need your health I have an account actually have two accounts with you one isdenise@hairextensionsbydenise.com
    That needs to be changed to info@hairextensionstranding.com
    The problem is is I already have an account that says hair extension stranding.com that needs to be deleted can you do that
    Thank you,
    Denise
    ...
  • Profile Image
    DeniseChapman
    Answered on December 20, 2020 at 06:44 PM
    Ok fixed the email situation
    It is now info@hairextensionstranding.com
    So it can attach to my PayPal at same addre
    I made a product catagory too
    I unattached and reattached PayPal and still not working I still get same error code
    Thank you,
    Denise
    ...
  • Profile Image
    Sonnyfer
    Answered on December 21, 2020 at 12:20 AM

    Hello - Glad to hear that you're able to fix your email issue. As for your form, I see it's now properly connected to PayPal.

    1608527947_5fe0304bed236_

    Could you please check once again? I cleared your form cache as a precaution.

  • Profile Image
    DeniseChapman
    Answered on December 21, 2020 at 12:22 AM
    Hello & thank you for your application.
    It will take 24 hours for license review.
    In the meantime, here is the link to the non disclosure, non compete form & the link to payment.
    After all 3 are met, you will be given access to the videos & the ebook.
    We appreciate your business.
    Thanks!
    ...