Unable to Log-in due to Suspension

  • Profile Image
    Debbie Brooks 
    Asked on December 20, 2020 at 11:23 PM

    My username is Brooks_Debbie . I am not able to log in. When I tried password reset, I did not receive the email.

    How can I log in?

  • Profile Image
    Answered on December 21, 2020 at 01:39 AM


    Your account is currently suspended. This form (https://www.jotform.com/form/203193629948063) triggered the suspension.

    Collecting credit card details using regular text fields is not allowed here in JotForm. Please check our terms of use.

    If you allow us to delete the related fields, we can activate your account.

    If you need to collect payments from your users, please use one of our payment processors. Here's a guide: Setting Up Your First Order Form

    Let us know if you have further questions.

    Thank you.

  • Profile Image
    Debbie Brooks 
    Answered on December 21, 2020 at 10:54 AM

    Yes, please delete those fields. I did not read the terms carefully.

  • Profile Image
    Answered on December 21, 2020 at 12:12 PM


    We have removed the fields and reactivated your account.

    Please let us know if there is anything else we can help you with.