What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Pay Pal says "The link you have used to enter the PayPal system is invalid. Please review the link and try again." what can we do to sort this?

    Asked by jqfitness on October 10, 2013 at 11:41 AM

    Set up as Pay Pal, seemed to work but there is a problem with the link from Jotform to Pay pal.

    review JotForm problem
  • Profile Image
    JotForm Support

    Answered by Welvin on October 10, 2013 at 12:34 PM

    Thanks for contacting us.

    I have submitted a test entry to your form, and I was able to submit the form without any problem. I am redirected to the Paypal Payment Page:

    Is this happening when you login and pay? Please let us know!

    Thanks

  • Profile Image

    Answered by jqfitness on October 10, 2013 at 12:44 PM
    When I enter my details on the page you just displayed on pay pal, I receive a message that the link to jotform doesnt exist. 
    Do you know why it does this?
    Sent from Samsung Mobile on O2
  • Profile Image
    JotForm Support

    Answered by Welvin on October 10, 2013 at 01:17 PM

    See it now! I'm sorry. Here's the error:

    Usually this error happens when you are using an incorrect email address. So, kindly check if you've entered the correct details. Also, happens if you are having an unverified email address so please kindly check as well.

     

    Thanks

  • Profile Image
    JotForm Support

    Answered by Welvin on October 10, 2013 at 01:20 PM

    To check or change the email address in the Paypal Tool, please re-run the wizard by clicking the field and the "Wand" icon:

    Thanks