I deleted submissions but the upload space utilization has not cleared.

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    Kairos-Club
    Asked on December 21, 2020 at 09:37 AM

    Hi,

    Jotform is saying i have 82 giga of space taken on my 100 giga allowed, but i deleted many many forms and i don't know where those 82 giga are. Can you help me ?

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    ashwin_d
    Answered on December 21, 2020 at 10:07 AM

    I did check your account and current upload space utilization is 85.71 GB. It seems you have deleted submissions from your form but the uploaded files were not cleared. Here are the highest number of uploaded files in your form:

    Bigwax distribution - Formulaire Physique / Digital / Bigwax.io - Submissions: 7 Uploads: 637

    Squeezer - Commande Vinyle  Submissions: 23 Uploads: 604

    Squeezer - Commande CD - DVD Submissions: 26 Uploads: 274

    I am escalating this issue to our backend team. We will get back to you as soon as we have any update from them.

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    Kairos-Club
    Answered on December 21, 2020 at 10:10 AM

    Thanks for the very fast reply, let us know when it is cleared !

    Best