What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms Still Not Working

    Asked by webecommercepros on May 27, 2011 at 02:45 PM

    Several of our forms have not recovered since last night outage .We would ad the URLS of the pages but there are more than one..can someon go into our account and look at the forms that are not working and tell us if/when they will be fixed. *Just to be clear, they not only do not load on our site they are also balnk in our JF account, the form names are there but all of the files are gone.

    The account in case you don't know it is: bitterrootmotors

    The forms we know for sure are not working are

    "general contact"

    "car rental pre-booking"

    "parts department contact"


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    JotForm Founder

    Answered by aytekin on May 27, 2011 at 03:33 PM

    Unfortunately, if they are not back by now, they are probably not going to come back. Unless you created them long time ago, you should probably just re-create them. 

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    Answered by bitterrootmotors on May 27, 2011 at 04:09 PM

    Could you at least have the courtesy to tell us what caused this and if we can expect this in the future...we installed these on one client site and now they are f'ing pissed at us and frankly we don't what to tell them.

    We have only been testing you guys for a week with this one client and poof our forms disappear and all you offer is that half baked reply???.... frankly this level of service and communication is distubing. We are wondering if we are better of just staying with other form builders...at leat they communicate with us when there are problems.

    Is there some method for backing up our forms? We are not about to put dozens of clients over here and have our forms magically disappear one day and be told to "just recreate them".