What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    (bug) Address field is breaking the constant contact integration

    Asked by groupofforty on October 10, 2013 at 02:07 PM

    I created a form for 3-month membership and integrated it with Constant Contact, but it doesn't seem to be working. We had one form submission, and he doesn't show up in Constant Contact. Can you check to see if something is wrong in the way the fields were set up?

    It may be on Constant Contact's end, too, since they seem to be having trouble with their website - yesterday and again today.

    Thanks.

    Jeri Denniston for David Miller

    PS we aren't using it on a web page. We're using the hosted link from jotform in emails that are sent on a case-by-case basis.

    Screenshot
  • Profile Image
    JotForm Support

    Answered by guilledutra on October 10, 2013 at 03:53 PM

    Hi,

    I was able to reproduce this issue, it seems that the address field is breaking the constant contact integration, if you remove the address field from the integration the integration works ok. 

    I'm going to escalate this issue to our delevopers team, I cannot commit with an estimated time of resolution but you can be sure that they will read this message.

    Meanwhile a possible workaround could be not adding the address field to the integration.

    Thanks