Is the limit for submissions received calculated on a monthly basis?

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    Experient
    Asked on December 21, 2020 at 12:47 PM

    Hi, is total submission forms for the month?

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    Katherine_W
    Answered on December 21, 2020 at 03:24 PM

    Hi there,

    Happy to help!

    Are you referring to the number of submissions you can receive or the total amount of forms you can have active?

    In regards to both:

    1608581652_5fe10214df283_

    1) The 5 form limit is the total limit of active forms you can have at one time in your account.

    2) The 100 submissions are monthly, so this count resets at the beginning of each month.

    I highly recommend taking a look at this guide on understanding-your-account-usage-and-limits

    I hope this helps! Please let us know if you have any further questions.

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    Jimmy_D
    Answered on December 22, 2020 at 02:27 PM

    Hi!

    Yes, you can delete the form submissions to create space for new ones. Please understand that this will affect the overall total and not the monthly limit. 

    Should you need further assistance, please do not hesitate to contact us.

    Regards,

  • Profile Image
    Jimmy_D
    Answered on December 22, 2020 at 02:29 PM

    Sorry!

    Kindly check this guide to delete your submissions. - 

    https://www.jotform.com/help/377-how-to-delete-form-submission-data

    Best,

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    Jimmy_D
    Answered on December 22, 2020 at 03:24 PM

    Right, there is a bug. 

    I have escalated this to our back-end team for further investigation. We will notify you once we have an update. 

    Sorry for any inconvenience code.-

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    Jimmy_D
    Answered on December 24, 2020 at 11:55 AM

    Hi there,

    It was brought to my attention that you must purge the forms present in your trash folder to reduce the submissions count. The submissions on the deleted forms still count as part of your Total.

    1608828914_5fe4c7f2418f6_n6ylPxAKdP.gif

    Kindly try this and let us know if you need further help.-