Upload space

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    pnwc
    Asked on December 21, 2020 at 01:48 PM

    I received notice that our upload space is full. I have deleted some submissions but that number hasn't changed. How can I find our uploads so that I can bring this limit down and reactivate our free account?

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    Kevin_G
    Answered on December 21, 2020 at 03:37 PM

    Kindly make sure to delete the submissions from the trash folder as well, this guide will help you to do so: https://www.jotform.com/help/377-how-to-delete-form-submission-data#trashed-entries

    If the problem persists, let us know.

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    pnwc
    Answered on December 21, 2020 at 07:16 PM

    I have emptied the trash but am still being told I'm over my limit.

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    Ahmed_S
    Answered on December 21, 2020 at 09:37 PM

    I've checked your account and found your trash folder is empty, but you still need to delete some of your old or unwanted submission since your current upload space is 101.37MB.

    1608604255_5fe15a5f101b3_3.png

    Please follow the steps in this guide to delete the submissions after having a backup of them, after you delete the unwanted submissions, you will need to make sure that you've deleted them also form the trash folder as my colleague mentioned in the previous reply.

    Please let us know if you need any further assistance.



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    Ahmed_S
    Answered on December 21, 2020 at 10:53 PM

    We apologize for any inconvenience, I've checked your account and after recalculating the space it's now 93.41 MB, your account's state is active and should operate normally now.

    Let us know if you are still facing the issue.