Upload space limit reached

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    jlane707
    Asked on December 21, 2020 at 01:54 PM

    Hello, I received notice that one of my forms was to be deactivated due to upload space. I have deleted previous submissions which should put me below the limit.

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    VincentJay
    Answered on December 21, 2020 at 03:27 PM

    Hi,

    Your account is over the limit. You have reached the 100 MB file upload storage limit.

    To clear the upload storage limit, you need to delete the submissions with attachment files. Just keep in mind that deleted submissions are not recoverable so we suggest downloading them before deleting them or you can upgrade your account to increase the storage limit.

    Here are the guides that you can check and follow:

    https://www.jotform.com/help/356-how-to-download-the-submission-files

    https://www.jotform.com/help/73-how-to-download-form-submissions-as-excelcsvpdf

    https://www.jotform.com/help/377-how-to-delete-form-submission-data

    Let us know if you need further help. Thank you!

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    jlane707
    Answered on December 21, 2020 at 05:31 PM

    I had already deleted them and cleared cache however still states I am over limit

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    Lorenz_A
    Answered on December 21, 2020 at 07:56 PM

    Hi there,

    I've checked your form submissions, and it seems like there are still remains of the submissions you've deleted. Kindly purge or delete those submissions from the trashed entries in order to free up some space.

    Here's a screenshot below as your guide.

    1608598515_5fe143f3d1f18_test - 2020-12-1608598515_5fe143f394329_test - 2020-12-

    Guide: https://www.jotform.com/help/377-how-to-delete-form-submission-data

    I hope this helps. Let us know if you need any further assistance.