I am trying to upgrade my account but the system is not letting me

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    Pedro Velasquez 
    Asked on December 21, 2020 at 03:30 PM

    Hi

    I tried to upgrade the account to silver but after inputting the card information it did not come through and locked me out of the account for trying in multiple opportunities

    Thanks

  • Profile Image
    Gaetan_B
    Answered on December 21, 2020 at 05:00 PM

    Hello,

    Thank you for contacting us.


    I will reach out to the dedicated team and will revert back to you soon.


    Thank you for your patience.



  • Profile Image
    Gaetan_B
    Answered on December 22, 2020 at 01:41 PM

    Hello,

    Thank you for your patience.


    Could you please try again and let us know if there's any issue?


    Should you have any further inquiries, do not hesitate to reply to this thread