Form URL not working

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    Barbara Fahey
    Asked on October 10, 2013 at 04:15 PM

    I am not logged in but want to click on the link to take my own survey but it doesn't work. Wondering if the link works for the people I sent it to in an email. I already have 7 submissions so it did work, but now I can't click on link and take the survey myself. This is for an event coming up soon, so I need help as soon as possible. Thank you.

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    ardy0689
    Answered on October 10, 2013 at 06:13 PM

    It does work on my end. It could be caching problem and I already cleared it on our end.

    I advise you to do the same by going into your account profile.

    From the Account Profile:

    1. Navigate or click "Settings"

    2. Click "Clear Cache"

     

     

    It could also be a wrong link embedded inside the hyperlink. Like for example:

    This link will go through the real link that is the same as the text.

    http://form.jotform.us/form/32736113714146

     

    While this link will go to your home page while preserving the text

    http://form.jotform.us/form/32736113714146

     

    From the 2 links as an example you will see that it could be using a wrong link. Please let us know if this issue is not solved using the above suggestions. Thanks