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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form URL not working

    Asked by Barbara Fahey on October 10, 2013 at 04:15 PM

    I am not logged in but want to click on the link to take my own survey but it doesn't work. Wondering if the link works for the people I sent it to in an email. I already have 7 submissions so it did work, but now I can't click on link and take the survey myself. This is for an event coming up soon, so I need help as soon as possible. Thank you.

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    JotForm Support

    Answered by ardy0689 on October 10, 2013 at 06:13 PM

    It does work on my end. It could be caching problem and I already cleared it on our end.

    I advise you to do the same by going into your account profile.

    From the Account Profile:

    1. Navigate or click "Settings"

    2. Click "Clear Cache"



    It could also be a wrong link embedded inside the hyperlink. Like for example:

    This link will go through the real link that is the same as the text.



    While this link will go to your home page while preserving the text



    From the 2 links as an example you will see that it could be using a wrong link. Please let us know if this issue is not solved using the above suggestions. Thanks