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    Zoho Integration: One field not working

    Asked by davidhoffman on October 10, 2013 at 05:35 PM


    I set up an integration from JotForm to Zoho.  It works very well, except for one thing.  We collect the City of the lead to determine who it gets assigned to.  I cannot find a way to pass this City field on the JotForm to either the City field on Zoho, or a completely new text field.  It appears that whenever I put "City" into the label, the field disappears from the drop down.  I have had to use the label "Town" as a work around.

    Any idea why this is?

    Thank you,



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    Answered by Cesar on October 10, 2013 at 11:56 PM

    Hello David,

    Besides changing the name of the field. Have you tried removing the Zoho integration and recreating it, while the field is labeled City.

    Do let us know this information to help you better.

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    Answered by davidhoffman on October 14, 2013 at 02:06 PM


    Yes, if I remove and recreate it, it will not give me City as an option to choose from my list of fields on the JotForm.  It appears to be somethhing with the name "City."  Almost like it wants to force any address related fields into using the JotForm Address function.  As soon as I change the label back to Town, it shows up in the list.


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    JotForm Support

    Answered by guilledutra on October 14, 2013 at 02:45 PM


    when integrating forms with a CRM in this case, mapping fields is a little strict in order to match the submitted data type with its destiny data type, that why you will  only found "address" type fields  while trying to match it with "Mailing Adress".

    So perhaps you can try by adding an "Address" field to your form instead of a text box field for the city, then you can change the field properties in order to show only the "City" option.


    Hope it helps

    please let us know if you need further assistance


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    Answered by davidhoffman on October 14, 2013 at 07:07 PM

    That worked like a champ!  Thank you for your excellent customer service and very prompt responses.