What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I get access to my account?

    Asked by Nathan Salon on October 10, 2013 at 07:24 PM

    To whom this may concern,


    I cant seem to access my account. Login doesnt work. The forget password link doesnt work.

     This contact eform keeps stalling. Please assist. I would greatly appreciate it.

    Thank you,


  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 10, 2013 at 11:11 PM

    Hello Nathan,

    Can you please let me your username or the email address which you used to create your JotForm account? I am not able to find any details with your email address ""n810s_email@hotmail.com". I did find a guest account with this email address but this account doesn't have any forms created yet.

    Have you embed your contact form in your webpage? Please let us know your webpage URL or the form URL. 

    Thank you!