What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Is it possible to fully test a new form without counting it as a submission?

    Asked by tfbmarketing on October 10, 2013 at 08:34 PM

    I am a new JotForm user, on your Free Plan.  I created my first form and set up a Thank-You page to direct to a custom URL on our website.  I also set up 1 Notification email to be sent to the email address registered with our account, and I sent a Test email.  But I have not tested the form because I don't want to use up 1 of our 10 free submissions for this month.  Is there a way to test the form fully just once (e.g., entering my personal email address and contact info) so I can be 100% sure that the form and notification email are working properly) and then can you delete that test submission?


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    JotForm Support

    Answered by ashwin_d on October 10, 2013 at 11:26 PM

    Hello tfbmarketing,

    Unfortunately there is no sandbox or similar feature. Every time your form is submitted, it will be added in your submission count.

    We can extend our help here. Please do your form testing and let us know when it is complete, we will reset your account's submission count. Please be noted that we can do this only once.

    Hope this helps.

    Thank you!

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    Answered by julieberger3 on April 14, 2016 at 10:27 PM

    i have the same inquiry. once I am done testing can I be extended the same courtesy?  thanks.
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    JotForm Support

    Answered by Chriistian on April 15, 2016 at 12:20 AM

    This seems to be an older thread. To better assist you with your concern, I have moved your question to a new thread. You can view that thread by following this link: https://www.jotform.com/answers/819120