Mobile Forms: Cannot integrate PayPal Business widget can't be connected to the PayPal Business account

  • Patrick_R
    Asked on December 22, 2020 at 3:14 AM

    Following is the screencast of this issue:

    https://drive.google.com/file/d/1r0fttPQlfHwcbj-4TbTUKbqQd7zk9Pyx/view?usp=sharing

    I tested this on the latest version that is v1.14.2.

    Thank you!

  • Marcus Johnson
    Replied on December 22, 2020 at 4:20 AM

    Screenshots of step by step of the problem I'm having. You can't connect your business account. Personal account works fine, but you always end up with this Access Denied " page when trying business.

    1. I have the latest version on the mobile app.

    2. It don't work on PC or Laptop eithier.

    1608628418 5fe1b8c22941a Screenshot 2020 Screenshot 101608628417 5fe1b8c16b1b0 Screenshot 2020 Screenshot 211608628417 5fe1b8c13f587 Screenshot 2020 Screenshot 321608628416 5fe1b8c04902f Screenshot 2020 Screenshot 43

  • Patrick_R
    Replied on December 22, 2020 at 4:43 AM

    Hello Marcus! Thank you for the detailed screenshots. This issue has been escalated to the concerned team. Once this gets resolved; we'll let you know via an email under this thread.

    Until this is fixed, you can use a mobile browser to integrate your PayPal Business account with your form. I tested with Chrome on my Android phone and this works. The problem is only with the Mobile App.

    Please give it a try and in case of any issues, let us know.

    Thank you!